ACA IT-Solutions has been working together with the internal ICT service of group IDEWE since 2009. During this time, we have already successfully completed several projects. Our team is responsible for the daily management and integration of various applications and systems, as well as developing new applications. In this case study, we tell you more about our collaboration with IDEWE.
Every year, IDEWE launches an internal report, comparing their main suppliers to each other on different criteria. These criteria consist of different subjects, such as the collaboration, the quality of the work, the support and so on.
We are very proud to announce that we were chosen as the best supplier in 2019! We have worked very hard to achieve this and are very proud of this great recognition.
In the last couple of years we have focused on strengthening the teamwork between the ACA team and the IDEWE team. We are convinced that good cooperation and communication are the key factors to deliver qualitative work. Some examples to achieve this were opening our offices to the customer’s team, going to IDEWE’s office on a frequent basis, having personal contact with the customer, … At ACA IT-Solutions we have one team that works dedicated for the customer, and some of them work full time at IDEWE’s office. This way the teams are always aware of what is going on and what still needs to be done.
Another initiative we’ve done last year is the IDEWE-day at our office in Hasselt. This event was set up to celebrate the 10-year partnership between IDEWE and ACA. During that day we organized a number of breakout sessions, in which we presented some innovative ideas and projects. After these sessions we held a workshop to effectively bring out those ideas, and see how we can apply them for IDEWE.
We think that the key to success is a close collaboration between ACA and our customer IDEWE. We hope that we can only strengthen this great collaboration in the future, and would like to thank IDEWE for this great recognition. We hope to achieve many more exciting projects and realization in the following years!